Terms & Conditions

1. Importance of these terms

1.1 Application

1.1.1 These Terms and Conditions apply to any booking you place through our website www.budlecove.co.uk

1.1.2 We recommend that you read these Terms and Conditions carefully as they include important rights and obligations for you and us.

1.1.3 We recommend that you save a copy of these Terms and Conditions and keep them for future reference.

1.2 Contacting us
If you want to ask us anything about your booking or send us any information or notice under these Terms and Conditions, please e-mail us at info@budlecove.co.uk or call us on +44 (0) 7709 306218.  Our contact details are also found at the bottom of this page.

1.3 Our communications with you
We will normally communicate with you via email, WhatsApp or text message. You should assume that will be the case unless we agree or notify you otherwise.

1.4 Your statutory rights
Nothing in these Terms affects your statutory rights.

2. Website and brochure information

2.1 The Website Information

We take reasonable care to ensure that the information about Budle Cove, including prices, which we publish on our website is accurate, complete and fair at the time of publication, but sometimes errors or omissions occur. Prices on different websites may vary due to provider fees.

2.2 Material Error

2.2.1 Where we discover a material error or omission in the information we have given you, this could be, for example, in the price of the holiday you have ordered, we will inform you promptly and give you the opportunity to confirm your booking based on the corrected information, or to cancel it and obtain a refund as set out in Cancellation and Refunds.
2.2.2 If you don’t confirm or cancel your booking within 5 working days (i.e. excluding Saturdays, Sundays and public Holidays in England) after we send you the corrected information, we will treat your booking as having been cancelled.  In such circumstances you will be due a refund as set out in Cancellation and Refunds.
2.2.3 We cannot accept responsibility for any changes or closures of local and regional amenities or attractions described on our website.

3. Bookings

3.1 What happens when you make a booking?
3.1.1 All online bookings on our own website are subject to acceptance.
3.1.2 You may choose to end your booking at any time until we accept it.
3.1.3 If you make an online booking we recommend that you save the booking and our confirmation of its receipt.  We prefer all bookings to be made online, for your own security, but if this causes any problems then please call to make your booking.
3.1.4 Neither the completion and submission of your online, e-mail or phone booking, nor the automatic e-mail confirmation of receipt, constitutes acceptance of the booking.
3.1.5 Acceptance of your booking takes place when we notify you that your booking has been accepted even where we have collected payment from you; until then your booking may be declined, in which case we will notify you and provide a full refund.
3.1.6 At the moment your booking is accepted, a legally binding contract is made between you and us, unless the contract is terminated in accordance with these Terms and Conditions, and the law.
3.1.7 Subject to condition 7, once your booking is accepted you remain liable to pay in full or in part for the booking even if you are unable to take the holiday as planned.  If you wish to cancel, the cancellation charges in condition 7 of these Terms and Conditions shall apply.

4. Payment
4.1 Method of payment
You will be asked to make payment by credit or debit card, or other payment method as notified to you at the time of your booking or as displayed on our website.  Where a deposit or full payment is required in advance of your booking you are authorising the debiting of the debit card provided to us.
4.2 When we collect payment
4.2.1 Upon acceptance of your order we will take payment from you of a non-refundable deposit of 30% of the total price of the stay.
4.2.2 The balance of all bookings must be paid no later than two calendar months before the start date of your booking.  If you do not pay the balance of the booking we are entitled by notice to you to treat your booking as cancelled and terminate the contract with you.  You will be responsible for any cancellation charges that may apply.  In most circumstances we will automatically take the balance directly from the card you used to pay your deposit as we store this information safely.  Once we have taken payment on the agreed date, we will e-mail you with arrival details, directions, key information and recommendations regarding things to do in the area, grocery shopping and other useful information.
4.2.3 If you make a booking less than two calendar months before the start date of your stay at Budle Cove we will take payment from you for the full balance of the booking.
4.3 What the price includes
Our quoted prices are a total for your requested booking inclusive of bed linen, towels and heating/hot water..  You do not pay extra for electricity. Any additional services are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain bookings, as specified in these Terms and Conditions.

5. Your Holiday
5.1 Period of Hire
5.1.1 Unless otherwise specified, our Holidays commence at 4.00 pm on the day of arrival and end at 10.00 am on the day of departure. Please keep us informed of your expected arrival time so that we can, if necessary, be on hand to ensure that your visit to Budle Cove begins smoothly.
5.1.2 Please do not arrive early unless this is pre-arranged with us as this causes a challenge for our cleaners and can mean we do not get the chance to make our crucial final checks on the property.  Should you arrive early at your property please keep in mind that we may still be preparing the property for your arrival.  Your patience whilst we prepare the property for you is very much appreciated.
5.2 Damage deposit
5.2.1 We may use your credit/debit card details or bank transfer as a damage deposit and will debit your card with the appropriate amount.  For certain bookings (eg single sex parties, large group bookings) we may request further assurance in terms of a deposit.  We cannot permit you access to the property until the damage deposit has been received.  We will advise you at the time of your booking how much the damage deposit will be and when we will require payment.
5.2.2 The damage deposit or your card details will be held by us during your stay and only used where you have breached these Terms and Conditions.  We will use the deposit in order to return the property to the condition in which it was rented to you.  We will return your damage deposit once it is confirmed that there are no outstanding issues or costs arising out of your stay.  This will be as soon as possible after departure and in any event within 7 days of the end of your stay.
5.3 Care and use of the property
5.3.1 We have worked very hard to ensure that Budle Cove exceeds the standards that most people seek on a self-catering holiday.  We really want you to enjoy your stay with us and for the property to feel like a home from home.  With that in mind we ask you to please treat Budle Cove with the love and care it deserves!  To date guests have looked after Budle Cove very well and have, on departure, left the apartment immaculate. We have prepared some departure notes which we will e-mail to you when you pay the final balance and you will find this in your property.  We hope you will find these notes useful and encourage you, on departure, to leave the property in a decent state (we don’t expect you to scrub and mop floors but we do ask you to empty bins, return any furniture moved to its rightful place and not to leave a sink full of dishes!).
5.3.2 You are responsible for ensuring that the property is left in a similar state to which you found it.  During your stay you are required to take all reasonable steps necessary for the proper care of the property, its contents and any outdoor areas.  In the event that there is any damage, breakages, losses, repairs or extra cleaning required as a result of your stay at the property you will be liable for the full cost of returning the property to the state that it was in at the start of your stay.
5.3.3 In addition to caring for the property during your Holiday we ask you to show courtesy to the occupants of other nearby apartments in the building, in particular in terms of noise, parking and tidiness of any communal facilities.
5.3.4 Without being unreasonable, if, in our opinion, your behaviour at the property falls below an acceptable level or causes, or is likely to cause, a nuisance to the occupants of nearby properties we reserve the right to cancel the remainder of your Holiday with immediate effect.  When this happens you will be responsible for any cancellation charges that may apply and no refund will be due.
5.4 Pets
5.4.1 With kindly ask you to respect our strict ‘no pet’ policy. This is important to ensure that we can offer guests with pet allergies reassurance of a pet free home.
5.4.2 We ask that you do not allow any pets into the property when you are staying – either your own or other pets of friends or relatives visiting during your stay.
5.5 Number of persons
The number of persons occupying a property must not exceed the maximum number stipulated in your booking.  We reserve the right to refuse you entry to the property if you exceed, or intend to exceed, its maximum occupancy.
5.6 Smoking
Budle Cove is a strictly non-smoking property– in the apartment itself and in the communal indoor areas.
5.7 Baby Equipment
We can provide a travel cot, clip-on highchair, steriliser and other baby equipment on request.  Please enquire at the time of booking and we will ensure that the equipment is ready for your arrival. Sorry but we don’t normally provide cot linen.  We will leave the equipment in your property for arrival and will erect the travel cot if we are instructed in which bedroom to erect, otherwise we will leave for you to erect.  Please check all baby equipment before use and make sure you use it responsibly.
5.8 Access to the property
There may be occasions during your stay where we require access to the property to carry out our obligations under the contract.  We reserve the right to access the property during your stay at reasonable times and where we have provided you with reasonable notice.  We request that you leave the key in the key safe when you leave the property.  This will enable our cleaner to access it if necessary and also means the key will be safe!
5.9 Left Property
We encourage guests to check the property for all of their personal possessions on departure as we cannot guarantee its safety after departure owing to the number of people (cleaner, gardener, grocery delivery etc.) who may access Budle Cove during changeover.  When we do find any of your possessions, we are happy to package and return them to you but (given the time and effort involved) we reserve the right to charge an administration fee of £10 in addition to any postage and packaging. We will dispose of any items not claimed within 28 days..
5.10 Wifi/Phone Line
We provide free internet access at Budle Cove.  However, it should be noted that we cannot guarantee wifi speed / availability or provide any IT support! Should the internet connection fail continuously we will contact the service provider and make our best efforts to re-establish the connection, however we cannot guarantee that this will be fixed during your stay.
5.11 Safety
Guests must accept responsibility for their own and their children’s safety.  Baby equipment, children’s toys, play equipment, fires, Barbeques etc. must be used at your own risk.

6. Holiday Changes
6.1 Making changes to your Holiday
6.1.1 We understand that on occasions even the best laid plans can change!  Provided that you give us plenty of notice of your wish to change your booking we will endeavour to accommodate your request.
6.1.2 Regrettably we can only make changes to bookings if:
(a) the property is available on the new dates;
(b) your request for a change is made more than two calendar months before the start date of the original Holiday.
6.1.3 If we are unable to accommodate a change to your booking, your original booking will continue to be valid unless cancelled in accordance with these Terms and Conditions. If you decide to cancel your booking you will be responsible for any cancellation charges that may apply.
6.2 Changes to your booking by us
In the unfortunate event that we have to make changes to your booking (for example if Budle Cove is suffering from damage that requires immediate repair), we will refund all sums already paid by you. This will be our only obligation or liability to you in such circumstances.

7. Cancellation and refunds
7.1 If you need to cancel your booking you should tell us immediately.
7.2 Where you cancel the booking a cancellation charge will be due in respect of our lost costs as follows:

7.3 When you cancel a booking due to a material error or omission in accordance with condition 2.2.2 no cancellation charge will be due and we will refund any sums paid to the point of cancellation.
7.4 You are advised to take out a separate Holiday Cancellation Insurance. 

8.  Liability
8.1 Event of Default
This clause sets out our entire liability to you (including any liability for the acts or omissions of any agents and partners) in respect of the following (each being an “Event of Default”):
8.1.1 a breach of the contract; and
8.1.2 our negligence or other tortious act or omission , breach of statutory duty or misrepresentation, arising under or in connection with the contract, and nothing in the contract shall affect the liability for either party for death or personal injury, fraud, or any other liability to the extent it cannot be excluded or limited by law.
8.2  Financial limitation
Our total financial liability for all Events of Default during the term of the contract shall not exceed an amount equal to all amounts you have paid under the contract.
8.3 Consequential Loss
In no event shall we be liable, whether for breach of contract, any tortious act or omission (including negligence) or otherwise, under or in connection with the contract for loss of profit, loss of reputation, loss of business, revenue or goodwill, anticipated savings, loss or damage to data, or for any consequential or indirect loss, and regardless of whether the loss or damage would arise in the ordinary course of events, is reasonably foreseeable, is in the contemplation of the parties, or otherwise.

9. General
9.1 Factors outside of our control
9.1.1 If we are prevented, hindered or delayed from or in performing any of our obligations under the contract as a result of any event which is beyond our reasonable control, we shall not be liable for any cancellation or change to the contract which is necessary.  This will include acts of God, war, terrorism, fire, adverse weather conditions, floods and natural disasters, which could not have been, or the effects of which could not have been avoided,
9.1.2 We will not be held liable for any disturbance you suffer caused by holiday fairs, fetes, festivals or events or building works in the vicinity or in neighbouring properties during your holiday.
9.2 Complaints
We take all complaints and suggestions very seriously and encourage feedback via website, email or comments book. Please advise us immediately if you have a complaint during your stay.  Complaints received following the end of your stay may be more difficult to investigate and we may not be able to verify the circumstances of your complaint.  We will investigate any complaints that we receive thoroughly and we will attempt to resolve the complaint where this is possible

10. About us
10.1 Contact details

Our details are as follows: